Ask Your Queries

Home > Ask Your Queries

ASK US ANYTHING

See what we provide

1. Where do you source your fruits and vegetables from?

We partner with local farmers and trusted suppliers who follow low impact farming practices. Our goal is to provide you with farm-fresh, seasonal produce whenever possible.

2. How do I place an order?

Visit our website, browse the catalog, add items to your cart, and proceed to checkout.

Download our app, sign in, choose your fruits and vegetables, and complete your order with just a few clicks.

3. Is there a minimum order value?

Yes, the minimum order value is 250 to qualify for delivery. You can always check this during the checkout process.

4. Do you charge for delivery?

Delivery is free for orders above 250. For orders below that value, a nominal delivery fee will apply. You’ll see the delivery charges (if applicable) before completing your purchase.

5. What are your delivery areas?

We currently deliver from CBD to Ghansoli. If you’re unsure whether we deliver to your location, you can enter your zip code during checkout to confirm availability.

6. How soon can I expect my delivery?

We offer next-day delivery, depending on your location and the time the order is placed. You can select a delivery slot at checkout based on availability.

7. What if I am not satisfied with the quality of the produce?

Your satisfaction is our top priority. If you are not happy with the quality of any product, please contact our customer service team within 1 hour of delivery, and we’ll arrange for a replacement or a refund

8. How do I pay for my order?

We offer multiple payment options for your convenience, including:

Credit/Debit Card
Net Banking
Digital Wallets (e.g., Paytm, Google Pay)
Cash on Delivery (COD)

9. Can I modify or cancel my order?

Yes, you can modify or cancel your order before it is processed for delivery. Please contact customer support or use the "My Orders" section in the app/website to make changes.

10. How can I track my order?

Once your order is confirmed, you will receive a tracking link via email or SMS. You can also track your order directly through our app under the “My Orders” section.

11. What is your return/refund policy?

If any item in your order is damaged or doesn’t meet your expectations, please contact us within 1 hour, and we will arrange a refund or replacement. We strive to ensure that every order is delivered fresh and to your satisfaction.

12. Do you offer subscription services?

Yes, we offer flexible subscription plans for regular deliveries. You can customize the frequency (weekly, bi-weekly) and quantity of your orders based on your needs.

13. How can I contact customer support?

You can reach our customer support team through:

Email:

Phone: 9930044443

Live Chat: Available on our app and website for real-time assistance.

14. Are there any discounts or promotions available?

We frequently offer discounts, promotions, and loyalty rewards to our customers. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.

15. Can I refer a friend to use Swasthafarm?

Yes, we have a referral program! When you refer a friend, both you and your friend will receive a discount on your next purchase. Check our app or website for details

16. Is there an option for contactless delivery?

Yes, we offer contactless delivery for your safety and convenience. During checkout, you can select the option to have your order left at your doorstep, and our delivery team will notify you once it’s been delivered.

17. How do I know my payment information is secure?

We use industry-standard encryption and security protocols to ensure that your payment details are safe and secure. Your privacy is of utmost importance to us.